REFUND POLICY


Wise Bear Creations
Last Updated: May 20, 2026

At Wise Bear Creations, all items are custom-made to order. Because of the personalized nature of our products, we ask that customers carefully review all order details before submitting payment.

Please read our policy below before placing an order.

Custom & Personalized Items

All custom apparel and personalized products are made specifically for you. Due to this:

  • We do not accept returns or exchanges for:

    • Incorrect size selection

    • Color choice changes

    • Custom design approval errors

    • Change of mind after production has started

Please double-check sizing, spelling, colors, and order details before completing your purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photos of the item and issue

  • A brief description of the problem

If the issue is determined to be an error on our part, we will gladly:

  • Replace the item, or

  • Issue a refund/store credit when appropriate

Order Cancellations

Orders may only be canceled within 24 hours of purchase/payment.

Once production has begun, orders cannot be canceled or refunded.

Shipping Issues

Wise Bear Creations is not responsible for:

  • Carrier delays

  • Lost or stolen packages marked as delivered

  • Incorrect shipping addresses entered by the customer

Please ensure your shipping information is correct before submitting your order.

If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

Refund Processing

Approved refunds will be processed back to the original payment method. Please allow several business days for your bank or payment provider to complete processing.

Digital Products (If Applicable)

Due to the instant-access nature of digital downloads, all digital product sales are final and non-refundable.

Contact Us

For questions regarding your order, please contact:

Wise Bear Creations
Email: wisebearcreationsllc@gmail.com